Shipping and Delivery

We are committed to delivering your order as quickly as possible, typically within 1 to 5 days from the date of purchase. In the event of any unforeseen circumstances that may cause a delay in shipping, we will proactively communicate with you via email / call to provide an explanation.

You hereby agree that the delivery dates are estimates, unless a fixed date for the delivery has been expressly agreed in writing. The cost for delivery shall be calculated at the time of initiation of Transaction based on the shipping address and will be collected from you as a part of the Transaction Amount paid for the products and/or services. In the event that you do not receive the delivery even after seven days have passed from the estimated date of delivery, you must promptly reach out to us at seller: support@suttastore.com.

Here are the detailed guidelines of our shipping policy:

Processing Time: 

Orders are generally processed within single business days from the time of receipt. During this processing period, we carefully prepare and inspect your items to ensure they meet our high-quality standards.

Shipping Time: 

Once your order has been processed, we will promptly arrange for shipment. Typically, the shipping time is between 1 to 5 business days. This includes packaging, labeling, and arranging transportation for your items.

Special Circumstances and Delayed Shipping: 

While we make every effort to ensure timely delivery, there may be occasional special circumstances or unforeseen events that could result in a delay. These may include supplier delays, inclement weather conditions, transportation issues, or other unforeseen situations. If such circumstances arise, we will promptly contact you and provide advance notice via email / call regarding the estimated delay in shipping.

Shipping Notifications: 

Once your order has been dispatched, we will inform you via an email / call notification containing the shipping details and tracking number. With this information, you can easily track the status of your package during transit.

Delivery Service Providers: 

We collaborate with reliable delivery service providers to ensure that your items are handled properly and securely during transportation. We select the most suitable service provider based on your geographic location and chosen delivery option.

Please note that the above shipping times are provided as estimates, and actual delivery times may vary due to various factors. We will make every effort to process and ship your order in the shortest possible time and provide timely explanations via email in the event of any delays.

If you have any questions or need further assistance regarding the shipping of your order, please don’t hesitate to contact our customer service team [support@suttastore.com] or may call on our contact number. We are dedicated to providing support and addressing any inquiries you may have.